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Terms of Service

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Terms of Service

Last Updated: April 29, 2025

Welcome to Winnibug Digital Marketing Agency (“Winnibug,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your access to and use of our website https://winnibug.ca (the “Website”) and all related products, services, and tools provided by us (collectively, the “Services”).

By accessing or using our Website or Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you must stop using our Website and Services immediately.

1. Overview of Services

Winnibug provides a range of digital marketing and creative services, including but not limited to:

  • Social Media Marketing & Management

  • Search Engine Optimization (SEO)

  • Pay-Per-Click (PPC) Campaigns

  • Website Design & Development

  • Branding and Content Strategy

  • Graphic Design

  • Email Marketing and Automation

Each project or campaign may be governed by a separate service agreement, statement of work, or proposal that specifies deliverables, timelines, and payment terms.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old, or the age of majority in your province/territory.

  • Have the authority to enter into a binding agreement on behalf of yourself or your organization.

  • Provide accurate, current, and complete information when requested.

3. Proposals and Agreements

  • All projects begin only after a written proposal, quote, or agreement has been accepted and signed.

  • Any modifications to the scope, pricing, or timeline must be approved in writing by both parties.

  • Work will not commence until a deposit or initial payment (as stated in the proposal) has been received.

4. Payments and Invoicing

  • All prices are listed in Canadian dollars (CAD), unless otherwise stated.

  • Payment terms and schedules will be outlined in your service agreement or invoice.

  • Late payments may incur interest or result in service suspension.

  • Deposits are non-refundable once work has commenced.

  • Additional costs (such as stock photography, advertising budgets, plugins, or third-party tools) will be billed separately with client approval.

5. Client Responsibilities

The Client agrees to:

  • Provide all necessary materials, brand assets, and access credentials required for project execution.

  • Review drafts, reports, and deliverables promptly.

  • Approve or request changes within agreed timelines.

  • Ensure that all provided content (such as images, videos, or text) does not infringe on third-party rights.

Delays caused by the Client’s inaction or late submissions may extend project timelines.

6. Intellectual Property

  • All materials created by Winnibug remain our intellectual property until full payment is received.

  • Once payment is complete, ownership of the final deliverables (as defined in the agreement) transfers to the Client.

  • Winnibug reserves the right to display completed work in its portfolio, social media, or promotional materials unless otherwise agreed in writing.

7. Confidentiality

Both parties agree to keep confidential all proprietary or sensitive information shared during the course of the project.
Confidential information will not be disclosed to any third party without prior written consent, except as required by law.

8. Marketing Results Disclaimer

Winnibug strives to deliver the best possible results through marketing efforts. However, due to factors beyond our control (such as market changes, search engine algorithms, or audience behavior), we do not guarantee specific outcomes, rankings, or revenue results.

9. Limitation of Liability

To the fullest extent permitted by law, Winnibug and its affiliates will not be liable for:

  • Any indirect, incidental, or consequential damages;

  • Loss of data, profits, or business opportunities arising from the use of our Website or Services;

  • Third-party errors, downtime, or platform policy changes.

Our total liability will not exceed the amount paid by the Client for the specific service giving rise to the claim.

10. Termination

Either party may terminate a project or agreement with written notice.
If terminated by the Client before completion:

  • Work completed up to that date will be invoiced and must be paid in full.

  • Any deposit or advance payment will not be refunded.

Winnibug may terminate services immediately if:

  • The Client breaches these Terms;

  • Payment is not received on time;

  • There is abusive, unlawful, or unethical behavior.

11. Third-Party Services

Our Services may involve integration with third-party platforms (e.g., Google Ads, Meta, WordPress, etc.).
Winnibug is not responsible for the policies, performance, or actions of these third parties.

12. Governing Law

These Terms are governed by the laws of the Province of Ontario, and the applicable laws of Canada.
Any disputes shall be handled exclusively by the courts located in Ontario, Canada.

13. Updates to These Terms

Winnibug may modify or update these Terms at any time without prior notice. Updates will be posted on this page with the new effective date.
Continued use of our Website or Services constitutes acceptance of the revised Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Winnibug Digital Marketing Agency
Email: support@winnibug.ca
Website: https://winnibug.ca