Last Updated: April 29,2025

At Winnibug Digital Marketing Agency (“Winnibug,” “we,” “our,” or “us”), we value our clients and strive to deliver high-quality digital marketing services. This Cancellation and Refund Policy explains how cancellations, project changes, and refund requests are handled for our Services.

By engaging Winnibug for any service or project, you agree to this policy in addition to our Terms of Service.

1. Project Confirmation and Deposits

• All projects begin only after a written proposal or agreement has been accepted and an initial deposit or retainer has been received.

• Deposits or retainers are non-refundable, as they cover administrative costs and reserve project time.

• In some cases, partial refunds may be considered if work has not yet started and no resources have been allocated.

2. Cancellation by the Client

If you wish to cancel a project or ongoing service:

a. Before Work Begins

• If the cancellation request is made before work begins and within 5 business days of payment, Winnibug may issue a partial refund (less administrative fees).

• Any third-party costs (e.g., domain registration, ad spend, design assets) already incurred are non-refundable.

b. After Work Has Started

• Once work has commenced, refunds are not available for services already performed.

• You will be billed for all completed work and any commitments made to third parties.

• Remaining unused hours or phases may be credited toward future services, at Winnibug’s discretion.

c. Ongoing Monthly or Retainer Services

• Clients under a monthly or retainer agreement may cancel with 30 days’ written notice.

• Work completed within the notice period will be billed as normal.

• No partial refunds will be issued for the current billing cycle once work has started.

3. Cancellation by Winnibug

Winnibug reserves the right to suspend or terminate a project or service if:

• Payment is not received as agreed;

• The client violates our Terms of Service or engages in unethical or illegal activities;

• Communication or required approvals are unreasonably delayed.

If cancellation occurs due to non-payment or breach of contract, no refund will be provided.
If cancellation occurs for reasons beyond the client’s control (e.g., scheduling conflicts or resource limitations), a fair, prorated refund will be issued for uncompleted work.

4. Non-Refundable Services and Fees

The following are non-refundable under any circumstances:

• Consultation or strategy sessions already delivered

• Setup or onboarding fees

• Third-party costs (ads, hosting, plugins, software, licenses, etc.)

• Completed phases or deliverables (e.g., design drafts, content, reports)

5. Advertising & Media Budgets

For paid media campaigns (Google Ads, Meta, etc.):

• Any ad spend paid directly to third-party platforms is non-refundable.

• Once campaigns have launched, fees for management or setup are also non-refundable.

If the campaign is paused or canceled by the client, unused ad funds (if any) may remain in the advertising account for future use but cannot be refunded by Winnibug.

6. Refund Request Procedure

To request a cancellation or refund:

1. Send a written request to support@winnibug.ca.

2. Include your name, project name, invoice number, and reason for the request.

3. Refund requests will be reviewed within 10 business days.

4. If approved, eligible refunds will be processed within 5–10 business days using the original payment method.

7. Exceptions

We understand emergencies or unforeseen circumstances can occur.
In special cases, Winnibug may consider goodwill adjustments or partial credits toward future services at our sole discretion.

8. Contact Information

If you have questions about our Cancellation and Refund Policy, please contact us at:

Winnibug Digital Marketing Agency
Email: support@winnibug.ca
Website: https://winnibug.ca